Refund policy
RETURN & REFUND POLICY
Last updated: September 24, 2026
We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions applicable to returns, refunds, exchanges, damaged or defective products, and incorrect orders.
We offer a 15-day voluntary return period, subject to the conditions below.
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded under the laws applicable in the customer's country or jurisdiction.
15-DAY RETURN POLICY
Unless applicable consumer protection laws provide otherwise, you may request a voluntary return within 15 calendar days from the date your order is delivered.
To qualify for a voluntary return, the product must:
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Be unused;
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Be in the same condition in which it was received;
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Be free from damage, alterations, stains, or signs of use;
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Be complete and include all parts, accessories, and components originally provided;
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Be returned in its original packaging; and
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Include proof of purchase or the applicable order number.
Products that have been used, altered, damaged after delivery, returned incomplete, or returned without their original packaging may not qualify for a voluntary return.
These conditions apply to voluntary returns and do not limit any mandatory rights that may apply to defective, damaged, incorrect, or non-conforming products.
HOW TO REQUEST A RETURN
Before returning a product, please contact us at:
Email: daniela.jedy.mb@gmail.com
Customer Service Phone: +52 55 8124 6926
Please include your order number and the reason for your return request.
If your return is eligible, we will provide you with return instructions and the applicable return address.
Do not send a product back before contacting us and receiving return instructions.
Unauthorized returns may not be accepted, except where applicable law provides otherwise.
RETURN SHIPPING COSTS
For voluntary returns resulting from a change of mind, ordering the wrong product, or simply no longer wanting the product, the customer is responsible for the cost of return shipping, except where applicable law requires otherwise.
Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.
If you received an incorrect, defective, damaged, or materially non-conforming product, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS
Please inspect your order after receiving it.
If your product arrives damaged, defective, incomplete, materially different from its description, or you receive the wrong product, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the problem; and
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Photographs or other reasonable evidence of the product and packaging, when available and relevant to evaluating the issue.
We will review your request and determine the appropriate solution.
Depending on the circumstances and applicable law, the available remedy may include a replacement, repair, refund, or another remedy required by applicable consumer protection law.
Our requirement that voluntary returns be unused and in their original packaging does not eliminate your legal rights if the product was delivered defective, damaged, incorrect, or otherwise fails to conform to applicable legal requirements.
CHANGE-OF-MIND RETURNS
Our 15-day return period allows eligible customers to request a voluntary return if they change their mind about their purchase.
For this type of return, the product must be unused, undamaged, complete, and in its original packaging.
We may refuse a voluntary change-of-mind return when the product shows signs of use, has been altered or damaged after delivery, has missing components, or does not otherwise meet the conditions described in this policy.
This restriction does not apply where applicable consumer protection law gives the customer a right that cannot legally be limited by these conditions.
CONDITION OF RETURNED PRODUCTS
Returned products may be inspected after they are received.
For voluntary returns, we reserve the right, where permitted by law, to reject a return if the product has been used, damaged, altered, modified, returned incomplete, or otherwise materially differs from the condition in which it was delivered.
Where applicable law gives consumers a right to inspect or handle a product before deciding whether to return it, those statutory rights will be respected.
Where permitted by applicable law, a customer may be responsible for a reduction in value resulting from handling beyond what is reasonably necessary to inspect the nature, characteristics, or functioning of the product.
NON-RETURNABLE ITEMS
Where permitted by applicable law, certain products may not qualify for voluntary change-of-mind returns, including:
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Personalized or custom-made products;
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Perishable goods;
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Products subject to health or hygiene restrictions after being opened or unsealed;
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Gift cards; and
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Products specifically and clearly identified as Final Sale before purchase.
These exclusions do not eliminate any mandatory rights a customer may have when a product is defective, damaged, incorrectly supplied, misdescribed, or otherwise protected by applicable consumer protection law.
SALE AND PROMOTIONAL ITEMS
Products purchased at a discount or during a promotion remain subject to applicable consumer protection laws.
Where permitted by law, products clearly identified as Final Sale before purchase may be excluded from our voluntary change-of-mind return policy.
A sale, discount, promotion, or Final Sale designation does not eliminate mandatory legal rights relating to defective, damaged, incorrect, or misdescribed products.
EXCHANGES
If you would like to exchange an eligible unused product, please contact us within 15 calendar days after delivery.
Exchanges are subject to product availability and the return conditions described in this policy.
In some circumstances, we may ask you to return the eligible product and place a separate order for the replacement product.
Nothing in this section limits statutory replacement or exchange rights that may apply to defective or non-conforming products.
REFUNDS
Once we receive and inspect an eligible return, we will notify you whether the return has been accepted and whether a refund will be issued.
If approved, the refund will generally be issued to the original payment method, unless another method is agreed upon or applicable law requires otherwise.
Once we issue a refund, your bank, credit card company, payment processor, or other financial institution may require additional time to make the funds available in your account.
Where applicable law establishes a specific deadline or method for issuing a refund, we will comply with those requirements.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.
However, we cannot guarantee that an order can be canceled once processing or shipment has begun.
If an order has already shipped, the applicable return procedure will apply.
This section does not limit any statutory cancellation or withdrawal rights that may apply in the customer's jurisdiction.
EUROPEAN UNION
Consumers in the European Union may have statutory withdrawal rights for certain distance and online purchases.
Where applicable, EU consumers generally have a 14-day statutory withdrawal period, subject to applicable conditions and exceptions.
These statutory rights exist independently of our voluntary 15-day return policy.
Where EU law or the national law applicable to your purchase grants you additional rights regarding withdrawal, returns, refunds, defective products, legal guarantees, or other consumer protections, those rights will apply.
Nothing in this policy is intended to restrict rights that cannot legally be waived or limited under applicable European Union consumer protection law.
UNITED KINGDOM
Consumers in the United Kingdom may have statutory cancellation, return, refund, and product-quality rights for online purchases.
These statutory rights may apply independently of our voluntary 15-day return policy.
Where applicable UK consumer law provides greater or additional rights or remedies, those statutory requirements will apply.
AUSTRALIA
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify consumer guarantees, rights, or remedies that cannot legally be excluded, restricted, or modified under Australian law.
UNITED STATES
For purchases made by consumers in the United States, this policy applies subject to applicable federal, state, and local consumer protection laws.
Where applicable federal, state, or local law provides a non-waivable consumer right or remedy that conflicts with any provision of this policy, the applicable mandatory legal requirement will prevail.
OTHER COUNTRIES AND REGIONS
We sell products to customers in multiple countries and jurisdictions.
Consumer protection laws vary depending on the customer's location and other circumstances.
If mandatory consumer protection law applicable to your purchase provides rights or remedies that are greater than, or inconsistent with, this policy, those mandatory legal rights will take precedence.
Nothing in this policy is intended to waive, restrict, exclude, or limit any consumer right that cannot legally be waived, restricted, excluded, or limited.
CONTACT US
For questions regarding returns, refunds, exchanges, damaged products, incorrect orders, or other concerns regarding your purchase, please contact us:
Business/Legal Name: Andrea Montserrat Miranda Basilio
Email: daniela.jedy.mb@gmail.com
Customer Service Phone: +52 55 8124 6926