Shipping policy
SHIPPING POLICY
Last Updated: September 24, 2026
Thank you for shopping with us. This Shipping Policy explains our order processing times, estimated shipping times, international shipping procedures, tracking, customs, delays, lost or damaged packages, and other important delivery information.
We ship to customers in multiple countries and regions.
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded, restricted, or limited under applicable law.
1. ORDER PROCESSING
Orders generally require 1–3 days for processing and preparation before shipment.
Processing time begins after your order has been successfully placed and payment has been confirmed.
Processing time is separate from shipping/transit time.
Once your order has been processed and handed over to the applicable shipping carrier, the shipping period begins.
During periods of unusually high demand, holidays, promotional events, carrier disruptions, or other circumstances outside our reasonable control, processing may take longer.
If a material delay occurs, we will handle the situation in accordance with applicable consumer protection laws.
2. ESTIMATED SHIPPING TIME
After your order has been processed and dispatched, the estimated shipping time is:
Up to 10 days.
Therefore, the estimated order timeline generally consists of:
1–3 days processing + up to 10 days shipping.
The processing period and shipping period are separate.
Shipping times are estimates and may vary depending on the destination, shipping carrier, customs procedures, local postal services, holidays, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.
Nothing in this policy limits any mandatory delivery rights available to customers under applicable consumer protection laws.
3. SHIPPING CONFIRMATION AND TRACKING
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow reasonable time for the shipping carrier's tracking system to update after shipment.
Tracking information is provided by the applicable carrier and may occasionally experience delays or temporary inaccuracies.
If your tracking information does not update for an extended period, please contact us at:
Please include your order number when contacting us.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
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Full name;
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Street address;
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Apartment, suite, or unit number, when applicable;
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City;
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State, province, or region;
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Postal or ZIP code;
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Country; and
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Contact information.
If you discover an error in your shipping information after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to update the shipping information before the order is dispatched.
However, we cannot guarantee that an address can be modified after an order has entered processing or has been shipped.
If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping costs for reshipment may be charged where permitted by applicable law.
5. INTERNATIONAL SHIPPING
We sell and ship products to customers in multiple countries and regions.
International shipping times may vary depending on the destination country's customs procedures, local carrier operations, import requirements, holidays, or other circumstances.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
We reserve the right to cancel and refund an order if we determine that we cannot legally or reasonably ship the product to the requested destination.
6. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs inspections, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country or relevant authorities.
Unless expressly stated otherwise at checkout, these charges may be the customer's responsibility where permitted by applicable law.
Customs rules and charges vary by country.
We do not control charges independently imposed by customs authorities or other governmental authorities.
Where applicable law requires us to collect, disclose, remit, or otherwise handle particular taxes, duties, or charges, we will comply with those requirements.
Customs processing may also cause additional delivery delays.
7. SHIPPING DELAYS
Although we make reasonable efforts to meet our stated processing and estimated shipping times, delays may occasionally occur.
Possible causes include:
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Carrier disruptions;
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Customs inspections;
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Severe weather;
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Natural disasters;
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Holidays;
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Transportation interruptions;
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Unusually high order volumes;
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Governmental actions or restrictions; or
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Other circumstances outside our reasonable control.
If we become aware that we cannot ship an order within a timeframe specifically promised to the customer, we will handle the delay in accordance with applicable law.
Where required by applicable law, this may include notifying the customer of the delay, providing a revised shipping date, and offering the customer the opportunity to accept the delay or cancel the affected order and receive the applicable refund.
8. LOST OR UNDELIVERED PACKAGES
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
Please provide your order number and any available tracking information.
We will review the available shipment information and, when appropriate, work with the shipping carrier to investigate the package.
If an order is confirmed as lost or undelivered, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and applicable law.
We do not use a carrier's involvement to eliminate consumer rights that may apply to lost or undelivered orders.
9. PACKAGES MARKED AS DELIVERED
If tracking information indicates that your package was delivered but you cannot locate it, please:
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Confirm that the shipping address provided with your order is correct.
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Check around the delivery location.
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Check with other members of your household.
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Check with neighbors, building management, reception, or other persons who may have accepted the package.
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Contact the shipping carrier for additional delivery information.
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Contact us if the package still cannot be located.
You can contact us at:
Please provide your order number and tracking information.
We will review the available information and provide reasonable assistance in investigating the shipment.
A package being marked “Delivered” by a carrier does not eliminate any mandatory consumer rights or remedies that may apply under applicable law.
10. DAMAGED PACKAGES OR PRODUCTS
Please inspect your order after delivery.
If your package or product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the problem;
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Photographs of the damaged product, when reasonably available; and
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Photographs of the packaging, when reasonably available and relevant.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Depending on the circumstances, the resolution may include replacement, refund, or another remedy required by applicable law.
11. MULTIPLE PACKAGES
In some circumstances, products from the same order may be shipped separately.
If this occurs, you may receive multiple packages and separate tracking information.
You will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments unless additional charges were clearly disclosed and agreed to before purchase.
12. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before processing or shipment.
However, we cannot guarantee that an order can be modified or canceled after processing has begun or after the order has been dispatched.
If an order has already shipped, any eligible return will be handled according to our Return & Refund Policy.
Nothing in this section limits any statutory cancellation or withdrawal rights that may apply under applicable law.
13. UNITED STATES CUSTOMERS
For orders placed by customers in the United States, we will comply with applicable federal and state consumer protection requirements.
If we cannot ship an order within a timeframe specifically represented to the customer, we will provide any notice, cancellation opportunity, consent request, or refund required by applicable law.
Nothing in this policy is intended to waive any non-waivable rights available to consumers under applicable United States law.
14. EUROPEAN UNION CUSTOMERS
Customers in the European Union may have mandatory delivery and consumer protection rights under applicable EU and national laws.
Where a delivery date or period has been agreed with the customer, applicable statutory requirements concerning that delivery period will be respected.
If applicable EU or national consumer protection law provides rights or remedies greater than those described in this Shipping Policy, those mandatory rights and remedies will apply.
15. UNITED KINGDOM CUSTOMERS
Customers in the United Kingdom may have statutory rights concerning delivery, delayed orders, lost shipments, cancellation, refunds, and product conformity.
Nothing in this policy is intended to restrict rights that cannot legally be excluded or limited under applicable UK consumer protection law.
16. AUSTRALIAN CUSTOMERS
Where Australian Consumer Law applies, nothing in this Shipping Policy excludes, restricts, or modifies consumer guarantees, rights, or remedies that cannot legally be excluded, restricted, or modified.
17. OTHER COUNTRIES AND REGIONS
Consumer protection and delivery laws vary between countries and jurisdictions.
If mandatory consumer protection law applicable to your purchase provides rights or remedies greater than, or inconsistent with, this Shipping Policy, the applicable mandatory consumer rights will take precedence.
Nothing in this policy is intended to waive, exclude, restrict, or limit any consumer right that cannot legally be waived, excluded, restricted, or limited.
18. CONTACT INFORMATION
If you have questions regarding shipping, delivery, tracking, customs, delays, lost packages, or your order, please contact us:
Business/Legal Name: Andrea Montserrat Miranda Basilio
Email: daniela.jedy.mb@gmail.com
Customer Service Phone: +52 55 8124 6926
Business Address: El Palmito, Timilpan, Estado de México 50528, Mexico
Last Updated: September 24, 2026